Quality of Service Sets Us Apart – Plant and Tool Hire at its Best
For a long time we have focused on the quality of the service that we provide our customers – the quality of service that sets us apart from our competition.
This focus concentrates on various aspects of our service to ensure our customers enjoy real benefit from our efforts.
Throughout Didcot Plant there are experienced plant and tool hire people. In the hire department alone the average industry experience is 12 years. This is typical throughout the firm and explains why dealing with us is so painless – everyone knows what they are doing.
If equipment does not arrive on site promptly it is hard for you to do a good job and standing about waiting for kit just makes you look bad to your customer. This is why we have at least four delivery vehicles on the road all day every day, ensuring we maintain our reputation for fast delivery times.
Our workshop team are dedicated to turning out plant and tools maintained to the highest of standards. Following off-hire each item of petrol or diesel plant is pressure washed off before getting a check of all levels and a top up of the fuel tank. As well as a clean, each item of electrical equipment also undergoes ‘Clare’ electrical safety testing after every hire to ensure it is safe for use.
On site response
Despite the most vigorous of maintenance procedures on site breakdowns and problems are unavoidable, but it is how they are dealt with that sets the best hire companies apart. With two dedicated outside fitters on constant stand-by we can attend site quickly and offer a repair or exchange of the problematic equipment getting you back to work without too much fuss.
The quality of our service does not stop at off-hire but continues into the invoicing and administration procedures. Month after month we experience practically 0% invoice queries. This is thanks to our excellent paperwork systems and the care we take in producing accurate and clear invoices.
But does all this extra quality make us overly expensive? No, you will always find our prices to be very competitive and on many occasions we are cheaper than the competition. And don’t forget we are always willing to talk price when the situation merits it.
To experience our top-class plant and tool hire service and join the thousands of regular clients already enjoying the privilege just call at our Didcot yard, ring us on 01235 814000 or continue browsing our website. You won’t be disappointed.